Refund policy

We offer refunds due to product returns, order cancellations and/or order adjustments.

Return Policy

Return policy comes in to effect when you want to send back a product that you purchased from us and want a refund. We have a 15-day return policy. The 15 days start from the date you received the order. If you need to return the order please contact us immediately at elizabethjewellers@gmail.com to obtain an ‘EJ Product Return Code’.

We urge our local customers to return items to our main office at 347 A, Galle Road, Colombo 3, Sri Lanka in person.

Our international customers are urged to use a secure postal carrier in case of a return. When shipping back a return, we recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Returns without a ‘EJ Product Return Code’, returns sent C.O.D. (cash on delivery) ie any payments required by us to receive the order, improperly packed or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed. Elizabeth Jewellers reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via a dependable, secure carrier.

Please note that we will be charging you a non-refundable fee of 8% (of product price at the time of purchase) for all returns due to return processing and melting.

Cancellation Policy

If you had a sudden change of mind and want to cancel your order, please contact us immediately or within 12 hours at elizabethjewellers@gmail.com with the order number.

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

If you cancel your order within 12 hours, we will give 100% of your money. Elizabeth Jewellers reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.

How to Prepare a Return or Exchange

To return a gemstone or a jewelry item to Elizabeth Jewellers, follow the below process:

Your Return Authorization: Write to elizabethjewellers@gmail.com and obtain an EJ Return Code. For all returns, write this code on the back of your original invoice or on another piece of paper prominently. Place the EJ return code inside the box you are returning.

Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. For security reasons, do not write ‘Elizabeth Jewellers’ anywhere on the outside of the box.
Insure Your Package. We are not liable for any lost or stolen articles.
Return any/all of your items purchased from us to the following return Address:
347 A, Galle Road, Kollupitiya, Colombo 3, Sri Lanka.

What happens after we receive your return/exchange?

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team two business days, up to 48 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond/Sapphire Grading Report(s) can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.